A Systematic Review of Public Health Emergency Operations Centres (EOC)

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A public health emergency operations centre (EOC) is a central location for coordinating operational information and resources for strategic management of public health emergencies and events. EOCs provide communication and information tools and services and a management system during a response to an emergency or event. They also provide other essential functions to support decision-making and implementation, coordination, and collaboration.

This systematic review examined peer-reviewed and grey literature in order to document global best practices for effective public health emergency response by EOCs; to identify indicators to monitor EOC performance; to describe risk communication in EOC settings; to outline research needs; and to identify standardised terminology.

The review makes recommendations in the following areas:

  • Best practices for building new EOCs and improving existing ones
  • Components and characteristics of an emergency operations plan
  • Risk communication and information sharing
  • Needs assessments and baseline data
  • Organisational training and exercises




PDF - 2.6 MB

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